Customer-Faqs

If you have any questions related to Right2review.com, please verify here before emailing us. If you are still not able to find your answers, feel free to contact us and we'll do our best to address your concerns.

Do merchants have the authority to decide the reviews that appear on Right2Review.com?
Absolutely not! 100% of reviews submitted to Right2review.com are from users with verified email addresses. They appear on our site within 48hrs only after the review has satisfied the publication policies. In cases of conflict, the reviewer is contacted to comply with the policies. If under any circumstance you see a message board post or other online discussion claiming that merchants can manipulate reviews in any way, please let us know about it, so that the issues can be resolved since merchants have never been able to control which reviews appear at Right2review.com.
How can I review and rate the company?
At the Right2review homepage, find the company you want to review by searching the name of the company in the search bar or by browsing through the list of the companies. Click on the "Rate this Store" button on the company's reviews page. You will have to log in before you can review the company. If you do not have an account, use the “register” button to create a free account. After registration, an email confirmation will be sent to confirm the account. You will need to confirm the account (once only) to start the evaluation process. Once logged in, a form will appear, just follow the instructions to complete the form.
My review doesn’t appear on Right2Review.
Reviews are generally posted within 48 hrs. If your review doesn’t appear, make sure that you have activated your account by clicking on the link provided in your email address when a new account was created. In the event that the review violates any of the publication policies, it is not published but the reviewer is contacted to comply with the policies. Please feel free to contact us if you still have concerns about your review publication and we will resolve the problem.
Can I update the review posted in the past?
Yes you can absolutely make changes to your comments as well as the review questions by simply going to that company's "Rate This Store" button. The system will display your evaluation for you to edit. You will have to be logged in to make the changes.
I cannot login though I have already registered for the account.
Make sure your browser has been enabled for cookies as our system requires that. If you are concerned about your privacy, please see our privacy policy. Also make sure that you have registered the account by clicking on the link provided in your email address when your new user account was created.
I feel Right2Review rated a company unfairly.
At Right2 Review all the companies are 100% rated by the users. Right2Review does not evaluate or rate any companies. We are only involved in maintaining technological and software aspect of the site. Companies are rated by the users and are 100% liable for the content posted.
All the companies do not have an overall score, why?
Until the companies receive 5 or more evaluations, their overall score is not tabulated to ensure the statistical accuracy.
Why was my evaluation removed?
All the reviews at Right2Review are published when they comply with published policies. If any of the review does not comply with the policies, we contact the reviewer and bring their reviews in compliance with the policies. As a general rule, rarely reviews are removed from the site.
How can you affirm that the companies are not submitting their own evaluations?
We at Right2review do a manual evaluation of each review to prevent voting fraud. We log IP addresses, we require email verification, we ask for the customer's invoice number, and occasionally we ask that customers fax us a copy of their order invoice for verification. If in case any Merchants were able to have submitted a fraudulent evaluation being caught they have been immediately removed and a comment is placed in the merchants file, letting customers know about their fraudulent activity.
Do you have information about the companies not listed in Right2Review?
If the company is not listed, we do not have any information about it but at Right2review you have an option of adding a store by going to add a store page.
Do you receive incentives from merchants for posting a review?
Right2Review does not work on those principles. The site was created for buyers to have an educated buying experience. Secondly, none of the reviews are submitted by Right2Review. All the reviews are submitted by genuine, verified and registered users. We strive to maintain the highest possible industry standard in order to fulfil our goal to be useful to buyers as well as to the sellers.

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